Innovators at Work: The Power of Our Technical Team
The dynamic duo: Phil and Andy
Our technical team is powered by these two brilliant minds, driving innovation and excellence behind the scenes. With Phil and Andy leading the charge, they are the driving force behind the success of our stock, ensuring we have the right stock for you!
But what exactly do Phil and Andy get up to behind the scenes? Let’s take a closer look at their work and how they keep things running smoothly.
Researching New Solutions for Core Products
Phil and Andy are constantly exploring new solutions for our core products, which include Final Drives, Swing Drives, Main Pumps, and Slew Rings. Their work begins with a deep dive into technical drawings, ensuring that we provide the exact OEM unit that was originally fitted or a fully compatible aftermarket unit. Their focus is always on delivering the closest match to the original specifications, often with bespoke modifications made to ensure the unit fits perfectly when it arrives at the customer’s doorstep.
Cross-Referencing Internal Parts for Competitive Pricing
One of the ways Phil and Andy add value to the business is by cross-referencing internal parts for our units. This allows us to offer OEM parts at more competitive pricing than genuine parts, ensuring our customers receive the best value for their investment without compromising on quality.
Enhancing Our Final Drive System (FDS)
Phil and Andy are also responsible for continuously improving our Final Drive System (FDS), which is used by our sales team, workshop, as well as customers and partners. Their efforts help streamline operations and ensure the system remains up-to-date with the latest machines and solutions, providing easy access to the information needed to support our customers’ needs.
Creating Parts Lists and Technical Drawings
A significant part of their role involves creating parts list kits that accompany our in-house parts drawings. This ensures that our customers have all the necessary information when ordering parts. Furthermore, they meticulously maintain our parts database to ensure consistency and accuracy across all records.
Reviewing Daily Inquiries and Offering Tailored Solutions
Every day, Phil and Andy review incoming inquiries from our sales team. They assess whether we can offer solutions that are not currently listed in our systems, providing customers with custom-tailored options whenever possible. Their ability to respond quickly and efficiently ensures that we are always ready to meet our customers’ needs.
Supporting the Sales Team and Workshop
Phil and Andy aren’t just working behind the scenes—they also collaborate closely with our sales team and workshop to provide technical support whenever it’s needed. Whether it’s helping identify the right parts or providing detailed technical information, they are always there to ensure everything runs smoothly.
Supplier Management and Quality Control
To ensure that we meet our high-quality standards, Phil and Andy conduct extensive research into new suppliers and manage existing relationships. They are committed to maintaining our ISO9001 certification, ensuring that all suppliers meet and continue to meet our strict quality guidelines.
Additionally, they oversee the inspection of incoming goods, working closely with our warehouse team to ensure that all products received match the original orders.
Strategic Stock Ordering and Future Planning
One of the more complex tasks Phil and Andy handle is stock ordering and purchasing for our core products, such as Final Drives, Swing Drives, Main Pumps, Slew Rings, and internal spare parts. With a lead time of 6-18 months, they forecast future requirements based on sales history, machine knowledge, and market trends. This forward-thinking approach ensures that we are always prepared and ready to meet customer demand, no matter what.
In Conclusion
Phil and Andy are at the core of our technical team, continuously driving innovation, maintaining high standards, and providing the right solutions for our customers. Their commitment to excellence ensures that every unit and part we offer is of the highest quality and that our stock is always ready to meet your needs.
With Phil and Andy at the helm, we are confident that we will continue to lead the industry, providing the best products and services to our customers for years to come.
