How We Find the Part You Need

When your machinery grinds to a halt and you don’t have a part number, it can feel like hitting a dead end. But with our experienced technical sales team at your side, it doesn’t have to be. At Plant Parts, we specialise in helping customers get the exact parts they need — even when all they have is a machine model and a problem.

Our Three-Step Support Process

1. Let’s Chat – Understanding the Problem

We don’t just sell parts — we solve problems. When you reach out to us, our technical sales advisors take the time to ask questions about your equipment. We’ll gather information such as the make and model of your machine, its serial number, and any specific issues you’re experiencing. These early steps are essential because many parts have variations depending on production years or serial number breaks.

This detailed approach ensures we understand your exact needs and aren’t just guessing — a first step in getting your machine back to work quickly and efficiently.

2. Identification – Pinpointing the Right Part

Once we have your machine’s information, we tap into our vast technical resources. Our team has access to tens of thousands of parts books, component lists, and detailed technical drawings. This allows us to identify the exact part you need — even if you didn’t know what to ask for.

If you want confirmation, we can share technical illustrations or specifications so you can verify the part before we proceed. Our goal is to give you confidence that what you’re ordering is exactly what your machine needs.

3. Market Search – Finding the Best Option

If the part isn’t in our immediate stock, our work doesn’t stop there. Our strong global supplier network, built over more than three decades, gives us a wide scope to find the most suitable part for you — at the best possible price.

Our long-standing relationships with trusted suppliers mean we can provide fast turnaround times, excellent value, and a range of options tailored to your budget and urgency (Genuine, OEM or Aftermarket).

Why Customers Trust Us

Expert Knowledge: We don’t just sell parts, we understand the equipment and are industry experts.

Extensive Resources: We’ve built a database and supplier network that allows us to locate even the most obscure parts.

Customer-Focused Approach: We care about getting you the right part, the first time. Our thorough identification process sets us apart.

Time-Saving Solutions: We handle the parts search so you can focus on running your business.